Filtration and Maintenance Solutions

We carry and can replace all common water filters across most filtration systems to support your nice, clean tank and water. In addition to filter replacements, we can connect you with expert advice on water filtration installs, ensuring that your property is equipped with the most suitably designed system. Our goal is to educate and help you maintain a clean and safe water supply while also ensuring your system operates at optimal performance.

If you have a UV (Ultra Violet) filtration system installed, the bulb generally needs to be replaced annually, or for a flasher system, every 2 years. There are numerous types of bulbs and UV systems available on the market. We can take some details while onsite and pass these along to one of our experts who can follow up with you if you'd like. If you live far away from a "service area", we may be able to source a lamp for you and help out with replacing it. Our operators are fully trained to talk about filtration, so feel free to chat with them, and we'll connect you with our local rock star specialists. In most areas, we can recommend someone whom you can trust to supply and install a system suitable for both your budget and property.

Our team are really good at what we do. If you are new to tank water or building a new premise supplied by tank water, have a chat with us. We see hundreds of water systems annually, so chances are, we can offer some great advice on what works or what may not be a good idea. It might be as simple as advising your builder that they have put a beam over your tank manhole! As part of our Site Consultation Service, one of our operators will preferably visit and inspect your current or proposed system. In most cases, because we are not licensed plumbers, we'll connect you to our really clever friends to ensure you get the most suitable system for your needs and property. Alternatively, a phone consultation may help. From there, you choose what to implement, or simply understand how your system works.**

Our priority scheduling ensures that our clients get the attention they need, when they need it. If your property is under management, or an Airbnb with guests rotating, or you simply have contaminated water, our team love what we do and are always delighted to help you. We maintain a limited number of emergency time slots each week and will do our best to assist you within 48 hours, 365 days a year. May incur surcharges for travel, weekends, or public holidays.

Often, particularly in the summer months when temperatures are warmer, sediment and/or foliage build up in any underground piping leading to your water tank can start to compost, causing your water storage to develop a strong sulphurous odour and/or discolouration. Generally, you would initially notice this in the hot water, as steam carries odours well. The water likely would start to taste bitter or metallic as bacteria multiply. We can flush and sanitise your pipework to ensure the water flow remains unobstructed, safe, and odour-free into your tanks. As standard practice, our team performs a quick onsite check for your tank clean and offers a solution if a problem is apparent.

Your tank may become contaminated with groundwater, typically caused by a cracked pipe, a pulled pipe joint, or any other breach in your pipe system. Groundwater intrusion turns clean tank water into something that looks more like a roadside puddle than a drinking source. Clarification of the existing water is possible using a floccing agent to settle the suspended solids, causing the solids to form larger aggregates that fall to the tank bottom and can then be easily vacuumed to waste, typically within 3–4 days after treatment. This service requires two site visits. During our second visit, the operator performs a comprehensive premium cleaning service. The water remains potable for use.

Life gets busy! We can send you an annual email reminder to help you stay on top of changing your filters and inspecting or cleaning your water tank. This is a free service. We can also provide a tank cleaning report certificate for our services in the event your property is for sale or used for commercial purposes.

As temperatures warm up in the summer, bacteria multiply, and organic matter begins to decompose. Perhaps the seagulls find a snack and consume it on your roof, or the sparrows look for slaters in your gutterings. Regardless of the cause, a useful tip is to add a regular dose of sanitiser to your tank supply to keep your water fresh and tasty. We can take action on this as you wish, cost-effectively, when we pass your property. Please enquire to set this up in our management system.